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Better Business Bureau (BBB) complaint definition

Better Business Bureau - BBB Share DEFINITION of 'Better Business Bureau - BBB'

The Better Business Bureau (BBB) is a private nonprofit organization that receives consumer complaints and rates the performance and reliability of businesses based on a number of criteria.

The BBB aims to promote ethical business practices, leading to an environment where buyers and sellers can operate under a common understanding of trust. By encouraging better practices on the part of the consumer and the business and setting proper marketplace standards, the BBB provides educational material regarding general and specific desirable business practices. Firms that adhere to the mandated guidelines can attain BBB-accredited business status.

BREAKING DOWN 'Better Business Bureau - BBB'

Consumers can file a complaint about a business if they feel that they have not been treated fairly. Historically, the BBB successfully resolves 70% of filed complaints. The organization serves to create a more trusting relationship between businesses and consumers.

Factors That Determine BBB Ratings

Although the BBB used to rate businesses merely with a notation of "satisfactory" or "unsatisfactory," it initiated a ratings system of A+ to F in 2009. Some businesses for which the BBB has insufficient information may receive a designation of "NR," or no rating. Among the main factors that the BBB considers while rating a business are the volume of complaints against it, whether the business responds promptly and appropriately to the complaints, and how current the complaints are. The BBB also looks at whether the business offers products or services that are considered legal, and how long the business has been in operation. It requires transparency in the disclosure of information about ownership and location.

Factors that negatively impact ratings include failure to honor arbitration awards or mediation settlements negotiated by the BBB. It also lowers ratings for businesses that lack appropriate licensing or are subject to disciplinary actions by the government. Further negative issues concern dishonesty in advertising or misuse of the BBB name or logo .

BBB Accreditation

A business that has been operational for at least a year may apply for BBB membership, also known as accreditation. To qualify, it must be transparent, properly licensed, follow BBB advertising codes and have no unresolved complaints. It must also pay yearly dues, which depending upon its size may range from hundreds to thousands of dollars per year as of 2015. The BBB also charges businesses extra for membership plaques and permission to use the BBB logo on websites.

Until 2010, the BBB awarded extra ratings points and restricted its A+ rating to paid members, but after receiving widespread criticism for these practices, it rescinded these limitations on its ratings criteria.

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complaint definition

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saks moncler bady Dictionaries Grammar & usage About FAQs Redeem a code My account Log in Back to Top Definition of complaint noun from the Oxford Advanced American Dictionary

  complaint   noun noun NAmE / / kəmˈpleɪnt / /     jump to other results 1 [ countable ] a reason for not being satisfied; a statement that someone makes saying that they are not satisfied complaint (about somebody/something) The most common complaint is about poor service. We received a number of complaints from customers about the lack of parking facilities. I'd like to make a complaint about the noise. complaint (against somebody/something) I believe you have a complaint against one of our nurses. complaint (that…) a complaint that he had been unfairly treated a formal complaint ( formal ) to file/lodge (= make) a complaint 2 [ uncountable ] the act of complaining I can see no grounds for complaint . a letter of complaint 3 [ countable ] an illness, especially one that is not serious, and often one that affects a particular part of the body a skin complaint 4 [ countable ] ( law ) a formal charge brought against someone See complaint in the Oxford Advanced Learner's Dictionary Check pronunciation: complaint Other Links iWriter iSpeaker My Wordlists Resources Wordlists Oxford 3000 Pronunciation Topics Nearby words complainant noun complain of phrasal verb complaint noun complaisant adjective complected adjective Explore our topics Animals Body and appearance Business Clothes and fashion Crime and law Culture Education Family and life stages Food and drink Health Houses and buildings Language Leisure Nature Personality and emotions Religion and politics Retail Science Social issues Technology The media Travel and tourism War and conflict Work

Complaint Management Complaint Management: Definition and Goals

Complaint management is a part of Customer Relationship Management (CRM) and helps to provide customers with long-term value in the business relationship. From the perspective of a company, the goal of complaint management is reestablishing the satisfaction of the person who has lodged the complaint and reinforcing the customer relationship . Important insights regarding the strengths and weaknesses of the company can be brought to light and reflected as improvements in the company.

Complaint management  is something that every company that does not want to lose its customers should concern itself with. There are no limits to its scope. It is all the more important to systematically and professionally respond to complaints and to try to improve service quality continuously. Successful complaint management is not only recording and processing complaints, but also communication of a detailed solution and management and monitoring of all activities that are carried out with respect to complaints.

Complaint Management: Implementation and Areas of Application

In reality, a complaint is often perceived as annoying additional work and often takes much too long to process. But there are also companies that appreciate the benefits of successful complaint management. Not only customer satisfaction and the company’s image improve with well-structured complaint management ; the processing time per complaint is also optimized, making things easier for the service agent.

How complaints management is properly implemented is demonstrated in an exemplary manner by the legodo web demo .

Complaint Management: Examples and Future Potential

Normally the complaint begins with a customer with a problem. This customer then makes contact with a complaint letter or the like. It is up to the company to inform the customer as soon as possible that the complaint has been received and an employee is looking into it. The person lodging the complaint does not have to wait long and feels that he is being taken seriously with his complaint. Through good planning of compensation measures, customers can be compensated individually as appropriate. Companies can learn something from every complaint.